This Privacy Policy explains how Dibi Tech Private Limited ("Dibi Tech", "we", "us") collects, uses, and protects information when you use the Dibi Tech WhatsApp Business Platform (the "Service") at wa.dibitech.com.np. The Service helps businesses send and receive WhatsApp messages through the official WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc.
Name, business name, email address, password (stored encrypted), and billing details you provide when you register.
When you connect your WhatsApp Business Account (WABA) — through Meta's Embedded Signup or otherwise — we access and store, via the WhatsApp Business Platform, your WABA ID, phone numbers, phone number IDs, message templates, quality ratings, and access tokens needed to send and receive messages on your behalf.
Inbound and outbound message content and metadata (sender, recipient, timestamps, delivery status), and the contact lists you upload or that message your number, are processed to provide the messaging, inbox, automation, and analytics features.
Log data, IP address, browser type, and activity within the Service for security, troubleshooting, and product improvement.
The Service is built on the WhatsApp Business Platform. Your use of WhatsApp messaging is also governed by Meta's terms and policies, including the WhatsApp Business Messaging Policy and Meta's Privacy Policy. We share data with Meta only as required to deliver messages and manage your WhatsApp Business Account.
We do not sell your personal data. We share data only with: (a) Meta Platforms, to operate WhatsApp messaging; (b) payment processors (e.g. Khalti, eSewa, Razorpay, Easebuzz) to process payments; and (c) authorities where required by law.
We retain account and message data for as long as your account is active or as needed to provide the Service and meet legal, accounting, or reporting requirements. You may request earlier deletion (see Section 8).
Access tokens and sensitive credentials are encrypted at rest. We use access controls, encrypted transport (HTTPS), and tenant isolation so each business's data is kept separate.
You may access, correct, export, or delete your personal data, and withdraw consent, by contacting us. Contacts may opt out of messaging at any time by replying "STOP".
To request deletion of your account and associated data, follow the instructions on our Data Deletion page or email us at the address below.
We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.
Dibi Tech Private Limited
Email: jabaharlalsah@gmail.com
Website: wa.dibitech.com.np