How to Check Whether a WhatsApp API Provider in Nepal Is Actually Official



Any company can call itself an official WhatsApp partner on its website. Meta publishes the means to check, and it takes about five minutes. If you are about to sign a contract for WhatsApp Business API in Nepal, these are the four checks worth doing — and they work on us as well as on anyone else.

Why this is worth checking at all

Two things go wrong when a provider is not what it claims.

The first is unofficial gateways. There is a category of service that automates the ordinary WhatsApp app rather than using Meta's platform, usually sold as cheap bulk WhatsApp sending. It violates WhatsApp's terms. Numbers using it get banned, often without warning and usually once you depend on them. Nothing about the sales page tells you this is what you are buying.

The second is subtler: a reseller who is genuinely reselling official access, but who describes themselves in a way that implies a direct relationship with Meta that they do not have. That is not necessarily a problem — plenty of good work is done by resellers — but you should know which you are dealing with, because it determines who can actually help when something breaks.

Check 1 — Is it the official platform at all?

This is the important one, and the easiest.

Ask directly: "Is this the official WhatsApp Business Platform, or a WhatsApp gateway?" Then verify the answer rather than taking it.

On the official platform, certain things are necessarily true. You must complete Meta business verification with your registration documents. Every message to a customer who has not messaged you first must use a template Meta approved in advance. You get a WhatsApp Business Account you can see inside your own Meta Business Portfolio.

If a provider can have you sending bulk messages tomorrow with no verification and no template approval, it is not the official platform, whatever the website says. Convenience here is the warning sign.

Check 2 — Look at Meta's own partner directory

Meta publishes a directory of its business partners. Search it for the company name. This is the authoritative list, and unlike a logo on a website it cannot be self-assigned.

One caution against over-reading it: Meta runs several programmes at different levels, and a company can hold a real, verified status — Tech Provider, for instance — without appearing in the partner showcase, which has its own eligibility criteria. Absence from the directory is a reason to ask a further question, not proof of a false claim. Presence in it is solid evidence.

Check 3 — Confirm who owns the WhatsApp Business Account

This is the check almost nobody does, and it matters more than the others combined.

Ask: "Will the WhatsApp Business Account be owned by my business portfolio, or by yours?"

If it is owned by your portfolio, you control it. You can see it in your own Meta Business Portfolio, and if you ever leave the provider you keep your number, your templates and your quality rating.

If it is owned by the provider's portfolio, you are a guest on their asset. Leaving means starting over — new verification, new templates, and a messaging limit that resets. That is a real cost and it is worth knowing about at signing rather than at leaving.

Neither arrangement is wrong. Being told clearly which one you are getting is the point.

Check 4 — Ask who pays Meta

Two models exist and the difference shows up on every invoice.

You bill Meta directly: your WhatsApp Business Account carries your own payment method, Meta charges you at Meta's rates, and your provider earns nothing from your message volume.

You buy credits from the provider: their credit line pays Meta and you buy messages from them at their price, which includes a margin.

Ask which it is, and if it is the second, ask for the markup as a percentage. A provider who will not give you a number is worth pressing.

One consequence worth knowing before you choose: Meta does not support moving a WhatsApp Business Account from a payment card onto a shared credit line later. The direction you start in is hard to reverse.

Questions that get useful answers

Taken together, these are worth sending to any provider you are considering, in writing.

1. Is this the official WhatsApp Business Platform or a gateway?
2. Which Meta programme are you in, and under what legal entity name?
3. Will the WhatsApp Business Account sit in my Meta portfolio or yours?
4. Do I bill Meta directly, or buy message credits from you?
5. If I buy credits, what is your markup over Meta's rate?
6. If I leave, what do I keep — the number, the templates, the quality rating?

A provider who answers all six plainly is one you can work with. Evasion on question three or five is the thing to notice.

Applying this to us

In fairness, the same checks on Dibi Tech: we are an official Meta Tech Provider, verified under the legal entity Dibi Tech Private Limited, with Meta business verification approved. We onboard clients to bill Meta directly, so we take no margin on your message traffic. Our credential and how to check it are set out on our Meta partner page.

Questions we get asked

How do I know if a WhatsApp API provider in Nepal is official?

Check whether Meta business verification and template pre-approval are required. Both are mandatory on the official platform. A service that skips them is not using it.

Is a reseller the same as a Meta partner?

No. A reseller may be selling genuine official access without holding a direct partner status with Meta. Ask which it is; both can be fine, but they differ in who can help when something goes wrong.

What happens if I use an unofficial WhatsApp bulk sender?

The number is liable to be banned, usually without warning. Because it breaches WhatsApp's terms there is no appeal worth having, and any customer conversation history on that number goes with it.

Can I check a provider myself without technical knowledge?

Yes. All four checks are questions you ask and answers you verify against Meta's directory. None of them require a developer.

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Dibi Tech Private Limited is an official Meta Tech Provider based in Janakpur, Dhanusha, Nepal. We encourage prospective clients to run these checks on us.